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Warranty/Terms
PT Product Warranty, Terms and Conditions of Sale
Load Cells, Displays and Weighing Components.
If you have a problem with a load cell, digital indicator, or weighing component,
PT will replace or repair any product found by PT to be defective in materials or workmanship within the warranty period and subject to our standard Terms and Conditions. Our extended three-year warranty is limited to specific products and requires proof of purchase by the original purchaser.
To lodge either a standard or extended warranty claim for other than fully configured scales on line please Click Here to complete a proof of purchase form.
Weighing Scales.
We warrant our fully configured scales to the original purchaser for a period of 12 months from the date of purchase for all defects that are not the result of fair wear and tear, physical damage, misuse or abuse. Click above to see our Terms and Conditions.
Making a claim.
If you have a problem with one of our weighing scales please contact our technical help desk listed on the contacts web page (Click to Email). You should have available the model and serial number of the scale in question together with a contact name and phone number. Once we have validated your claim we will provide you a Warranty Number. This is our confirmation that the scale complies with our conditions to claim Warranty and your claim can proceed to the next stage. We ask that you quote this Warranty number for all matters relating to this claim. This will help us track your claim. Please do not send us the scale until we ask you to.
What happens next
Sometimes the fault can be fairly easily fixed over the phone so one of our technical experts is likely to contact you. If we cannot resolve the issue in this way we will ask you to send the scale to one of our repair stations, (we will tell you which one and give you the address). This will be at your freight cost. Please include the warranty number and a description of the problem with the scale when you send it to us.
When we receive your scale we will investigate the problem and its likely cause and notify you. Once we accept the fault will be covered under the terms of our warranty we will either repair or replace your scale and return it to you.
What if we decline the warranty
Unfortunately there are circumstances where we may decline the warranty. In this case we will advise you and offer a repair, replacement or a return without further work. This will be at your cost for our current inspection fee, labour charges, parts charges and any freight costs that may be incurred.
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Terms and Conditions
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Refund Policy
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